The outcome of this review has been published today on the NHS Choices website http://www.nhs.uk/NHSEngland/bruce-keogh-review. The panel included senior Doctors, nurses and patient representatives undertook an in-depth review into the quality of care and treatment of our services and highlighted the following:
The areas that need to be addressed are:
- The Board needs to ensure there is a systematic approach in place for collection, reporting and acting on the quality of services
- The Board needs to improve communication with patients and staff and review its handling of complaints
- Build on the mortality and morbidity meetings and disseminate learning across the hospital
- The Trust needs to carefully consider the support for Junior Doctors and ensure they are able to raise their concerns and are supported in terms of delegation and escalation of duties
- A review of staffing needs to take place to ensure there are enough Nurses out of hours
An action plan has now been developed by the Trust, and we have already completed all the work highlighted as immediate actions. Many other improvements are underway. For example, we have recruited 49 new nurses, additional Consultants in Emergency Medicine and Respiratory and have strengthened our safety checking processes.
Brendan Brown, Director of Nursing stated, “We welcomed this in-depth review into the services we provide to our patients. The process was extremely robust and engaged with patients, staff and members of the community.
“We have already started work in all of the areas where we need to make improvements and as a board, we are committed to delivering these. I would like to reassure all of our patients that services at our hospitals are safe, and we will not tolerate standards of care that fall below those that we expect.”
If anyone is concerned, they can contact the PALs team on 01283 593110.
Burton Hospitals NHS Foundation Trust was formed in 1983 as an NHS Trust and acquired Foundation status in November 2008. Burton Hospitals NHS Foundation Trust is the principal provider of acute hospital services for the residents of East Staffordshire, Tamworth, Lichfield, South Derbyshire and North West Leicestershire.
The Trust comprises the Queen’s Hospital and the Treatment Centre at the same site in Burton-upon-Trent along with two community hospitals: Samuel Johnson in Lichfield and Sir Robert Peel in Tamworth.