The service which provides free, independent, impartial and confidential advice to anyone in Tamworth who needs it has a new provider, a new name and more services, but it’s business as usual for the people who use it.
From Monday April 3, the debt and general advice service based at Marmion House in Lichfield Street will be renamed Tamworth Advice Centre and will be provided by Citizens Advice Mid Staffordshire.
The new provider will be bringing in a number of improvements, including a switch to an appointments system and more ways of access to the service for customers, including webchat and Skype.
Free digital skills workshops will also be on offer, giving customers the opportunity to gain new skills.
Tamworth Advice Centre will continue to use its own reception area in Marmion House, which is staffed from 10am to 4pm Monday, Tuesday and Thursday, and from 1am to 5pm on Wednesday. The telephone will also be answered from 9am to 5pm Monday to Thursday and 9am to 12noon on Friday for advice and appointment bookings.
The new number for advice and booking appointments with Tamworth Advice Centre is 03444 111 444 and the email address is firstname.lastname@example.org.
Although the service is switching to an appointment-only system, people in crisis will still be able to drop in for emergency help and advice.
Dawn Green, Chief Executive of Citizens Advice Mid Staffordshire said, “I am delighted to be working closely with Tamworth Borough Council to be delivering this exciting new service. While core services will remain the same, it’s an opportunity for us to expand and enhance the advice provision available to Tamworth people.
“I am looking forward to providing a quality advice service for local people across Tamworth.”
Cllr Stephen Doyle, Cabinet member for Communities & Wellbeing, said, “The changes at Tamworth Advice Centre will provide greater flexibility, while continuing to provide the people of Tamworth with the help and advice services they need.
“The switch to an appointment-only system will give those using the service more time to discuss their issues without feeling under pressure, as well as reducing time spent waiting around.
“The new and improved service will offer an early intervention approach to resolving issues, which will reduce the numbers of people needing intensive support.”